Lily Ann Cabinets has been in business since 2004.
Do you have a store?
Yes! We have stores in Adrian Michigan, Temperance Michigan, and Largo Florida. Although, 99% of our sales are done completely online with the help of our FREE samples and 3D designs. We also offer Lily Ann Live which allows you to get face-to-face help with our award winning designers to help create your space, see the showroom, see your space and answer any questions virtually in real time.
Are you open on the weekends?
We are open on Saturdays from 10am-2pm in Michigan and 9am-12pm in Florida.
Where are the Showrooms located?
Our showrooms are located in Adrian Michigan, Temperance Michigan, and Largo Florida. If you aren't in our local area, please know we ship free samples free of charge and offer a virtual tour of our showroom on our website. We also offer Lily Ann Live which will allow you face-to-face help with our award winning designers.https://www.lilyanncabinets.com/virtual-tour
Showroom/Virtual Tour
If you aren't in our local areas Michigan or Florida, we offer a virtual tour of our showroom on our website. We also offer Lily Ann Live which will allow you face-to-face help with our award winning designers.
Cabinet Information
Can I use the cabinets outdoors?
Our cabinets are extremely durable but aren't able to withstand extreme weather yet. We hope to offer outdoor cabinets in the future.
Do the doors and drawers come with soft close?
Yes! All of our premium cabinet lines come with soft closing doors and drawers. We offer one economy line, our Sumit Shaker White which does not have soft closing drawer glides to help keep the cost down.
Do you sell just doors or drawer fronts or just cabinet boxes without doors or drawers?
All of our cabinets come completely with doors and drawer fronts
Do you Sell Glass Door Cabinets?
Yes! We offer glass cabinetry! Matter of fact, any of our cabinet sizes can be customized to fit a glass insert, so if you do not see the size glass cabinet you need on our website, let us know and we can create it for you!
Do you have customization options?
Yes! We offer 250+ skus in each cabinet line we offer to ensure your kitchen will fit your space! We all offer special customizations to our cabinetry such as depth customizations, painting the interior, or cutting a cabinet to fit a glass insert! For more information about our customization options, visit our "Cabinet Customizations" page or give us a call. 800-551-1438
Are your cabinets covered by a warranty?
Yes! Our cabinets have a limited lifetime warranty.
Are the kitchen cabinets all wood or particleboard?
Our cabinets are all-wood cabinetry to ensure the longevity and quality of our product! The doors on our painted cabinet lines will be HDF to ensure the longevity and quality of the painted surface.
Do I need end panels?
No, all of Lily Ann Cabinets come standard with finished ends.
Do I need a toe kick?
Each individual cabinet includes an unfinished cut to size toe kick for assembly. However, you will need to purchase a finished toe kick for your final project.
Can I get samples of the cabinets?
We offer FREE samples on our website. Make sure to order your samples to see the unmatched quality and craftsmanship!
Scribe Molding is a thin piece of finished trim for cabinets that is designed to cover gaps, inconsistencies, or raw edges that are visible where the cabinet meets the ceiling or wall.
How hard is it to put together RTA cabinets?
Some RTA cabinet stores can be difficult to assemble. Lily Ann Cabinets on the other hand is very easy to assemble. With the dovetail assembly method, each of the cabinet pieces will simply slide together. Lily Ann herself was assembling our cabinets at 8 years old! If you have any questions, please refer to the assembly videos available on our website.
Does the crown molding come already cut for my design?
No, our crown molding does not come cut. It will come in 8' increments.
Are the cabinets strong enough to hold granite or concrete?
Absolutely! Our cabinets are extremely durable and we make sure that the craftsmanship of our cabinets is the best in the industry.
Where are your cabinets manufactured?
Our cabinetry is manufactured in our factory outside North America. We own everything from start to finish. Our cabinets are designed, stored, and assembled in the US.
Do Pulls and/or Knobs come with the cabinets?
No they do not, but we do sell them!.
Order Information
Can I purchase over the phone?
Yes! We always are available to help our customers pay for their orders over the phone.
What is your price-match policy?
Lily Ann Cabinets is only able to price match items that are similar to the products that we offer. Many Lily Ann Cabinet competitors provide cabinets that may appear comparable at first glance, but are actually of much lesser quality, using imitation wood or inferior hardware.
Do you offer special pricing for builders/contractors?
Yes! Our Lily Ann Pro Program offers special discounts for our builders, contractors and dealers. It is a tiered system, so the more you buy, the more you save! Here is the link to our Lily Ann Pro Program: https://www.lilyanncabinets.com/dealer/account/create
Should I feel comfortable ordering kitchen cabinets online?
At Lily Ann Cabinets, our main goal is customer service. As a family owned and operated business, we are here to help you through the ordering process every step of the way. With our award winning designers, we are sure you will get a functional kitchen layout that best fits your wants and needs. As 99% of our sales are done entirely online, we have created a feature called Lily Ann Live which allows you to virtually talk face-to-face with our designers to get any questions answered in real time and also discuss your FREE 3D design and make changes! We are sure that once you see the quality of our cabinetry, you will put at ease about purchasing your cabinetry online! If you have any fears about purchasing your cabinetry with us, please give us a call.
Do you offer free cabinet door samples?
Yes! We understand that you may want to touch and feel our product before making any obligations. We offer free ¼ cabinet door samples and full cabinet door samples at cost.
Do you charge sales tax?
Lily Ann Cabinets charges sales tax in accordance with local state tax laws. For more information on sales tax in your state, please check the sales tax applied to your order at checkout.
What if I have to cancel or make changes to my order?
Let your designer know immediately if you are needing to cancel your order or to change an item and they will get that fixed for you.
What if I entered my Shipping Address wrong or need to change it?
Please give us a call or let your designer know about the mistake so we can get that fixed for you!
What orders qualify for Free Shipping promotions?
Orders over $2500 qualify for FREE shipping!
How can I pay for my order?
You may place an order yourself online via this website, or call us at 1-800-551-1438 to speak with a designer/sales representative directly to assist you with ordering your cabinets. If you have a drawing or cabinet list you would like to email or fax to us, you may do so by clicking here to email us or sending us a fax at 1-800-758-7731.Please know we take most credit and debit cards, cash, and checks
I am looking to purchase doors only. Can I do that?
Unfortunately, Lily Ann Cabinets does not sell the doors separately. If you are looking at just replacing your cabinet doors, we would be happy to put together a quote for you! You would just discard the cabinet boxes and just use the doors.
Do you offer Refacing?
No, Lily Ann Cabinets just offers new cabinetry.
A cabinet I need is out of stock. Can I still order it now and have it shipped when it comes in?
Yes! All of our cabinets are in stock in our Adrian, Michigan location. It is uncommon for our cabinets to not be in stock, but if a cabinet on your order is not in stock, we will ship it to you, once it is back in stock.
Do you offer any unfinished cabinetry?
We do not offer any unfinished cabinetry. However, you are able to repaint our painted cabinets if you'd like!
Kitchen Designs Information
How long does it take to get a design once I submit my design request?
Usually it will take anywhere from 24 hours to 3 business days depending on the amount of design submissions we have at the time of your submission.
Can I receive help with designing my kitchen/bathroom?
Absolutely! Our award winning designers are available to help! Check out our FREE professional design service located on our website! Our designers will have your design back to you within a few business days. You can make any changes to your design that you would like and share your wants and needs with your designer. We are here to help you bring your dream kitchen to life!
How much does your design service cost, and are there any fees attached with the design or any commitments that I have to make?
There are absolutely 0 fees or commitments attached to our design service. At Lily Ann Cabinets, we believe that our impeccable design abilities will win your business. Our Lily Ann Live feature also allows you face-to-face interactions with our sales representatives for free to make sure everything on your design is correct!
Payment Information
What payment methods do you accept?
Customers may purchase our cabinetry products by using a major credit card (Visa, MasterCard, Discover, and American Express), Bread Finance®, PayPal®.
Can I make split payments?
Yes, you can make split payments!
Can I still checkout as a guest?
Absolutely! We do advise speaking with a sales representative because we do offer FREE 3D designs and want to make sure you have all the correct items.
Your sales representative can email you with financing options or you can check our financing options on our website by clicking HERE.
Shipping / Delivery Information
Can I pick up my order?
Yes! If you are local to our warehouse in Adrian Michigan or Largo Florida, you can pick up your order! You can even pick it up the same day of purchasing it!
Do you ship to Canada or outside the contiguous US?
Yes! We will ship your cabinetry to the nearest freight port in the contiguous US, and you would be responsible to pick it up or contact a freight forwarder to bring it to your desired location.
Do I need to be home to accept my freight delivery?
No, it is a contactless delivery, so be sure to utilize the tracking number sent to your email.
Do I need to be home to accept my local delivery?
If you are in our local area, we will call and schedule your drop off to ensure somebody is at home to sign and check the cabinets!
How is my order being shipped?
If you are in our local area, your order will be delivered on one of our Lily Ann trucks. If you are outside of our local delivery range, your order will be delivered via a freight truck!
How much time is allowed for inspecting cabinets for shipping damage?
Please let us know of any damaged items within 24 hours of reciving your order.
Are the cabinets shipped assembled?
Our cabinets come ready-to-assemble, but we do offer to option to have them assembled for some states! If you would like your cabinets pre-assembled, please select the "I Want Assembly" box at checkout and enter you zip code into the line provided to see if your location is eligible for assembly or let your designer know!
How do I get free shipping?
For ready-to-assemble orders, your total must be at or above $2,500 to qualify for free shipping. For pre-assembled orders, your total must be at or above $5,000 to qualify for free shipping.
Is it possible to receive my product faster than 1-2 weeks?
It is possible to receive products faster than 1-2 weeks, depending on proximity to a warehouse and inventory availability. If you are close to our warehouses, you can give us a call and check to make sure we have what you need in-stock, and you can pick it up the same day! We will do all that we can to ensure you get your order delivered when you need it, so please give us a call if you need your order ASAP!
Quick Ship
Yes, we do shipping quickly but it depends on location. They are typically shipped out within 10 days of placing your order.
Assembly & Installation Information
Do the cabinets come with installation hardware?
The cabinets come with the hinges, door glides, and all the assembly products used to assemble your cabinets. Although, installation hardware is not included.
How do I adjust the doors & drawers on my cabinetry?
For the doors, our cabinets come with a 6 way adjustable hinge. By adjusting the hinge, you will be able to bring the door in every direction needed to ensure it is in the correct place. As for the drawers, there will be a dial on the drawer keep which will allow you to change angle at which your door is sitting to ensure it is flush with the rest of your doors. If you have further questions about the position of your doors and drawers, please give us a call.
Returns / Cancellations Information
What is your return policy?
The cabinets must be unassembled, along with being within 30 days from delivery.
Are there any items that cannot be returned?
If you have assembled an item or opened an item, you would not be able to return that item.
What shipping method do I use to return an item back to the warehouse?
It would be up to you to decide how you would like to mail back your returned items. Please know you will be responsible for covering the shipping cost of the return along with our 20% restocking fee.
Where can I return door samples and how will I be refunded?
When you are purchasing your cabinet order, we can refund any sample purchases you have made. We do not require you to ship the samples back to us.
What if I want to cancel my order and it has already shipped, but I have not received it yet?
In the rare situation this presents itself, please call us immediately so we can help find a solution.
Is there a restocking fee for returned items?
Yes, there is a 20% restocking fee on all returned items.
Damages / Manufacturer Defects Information
Should I refuse a damaged item on my delivery?
If you receive a damaged item on a delivery, please note it on the delivery slip if you sign for the delivery, and call us and let us know immediately, so we can replace and ship your item undamaged!
Will I receive a new cabinet if something is damaged in the box?
Yes! If something you received is damaged, we will ship out a replacement immediately!
How long do I have to open my cabinets and check for concealed damage after my delivery?
Please examine your order and let us know of any issues or damages within 24 hours. Be sure to take photos of the damages and send them to your sales representative or give us a call so we can send out a replacement.
What if I ordered cabinets with glass and the glass arrived broken?
