Terms of Use


  • The accuracy of all measurements, sketches, drawings, etc. provided to Lily Ann Cabinets for quote/design purposes are the sole responsibility of the purchasing customer. Lilyanncabinets does not accept responsibility of any measurement related errors. The buyer is also responsible for approving the final design and item list. Lilyanncabinets is not liable for cabinets missed in error on your drawing.

Upon product delivery, please do the following:

  • Please inspect the shipment immediately. Photos are not required, but are recommended for your personal records and safety in the rare event that a freight claim needs to be filed
  • Make a notation of any damages and/or shortages on the delivery receipt with a representative from the carrier present before accepting the order, but do not refuse the order. If the order is refused, the buyer will be responsible for applicable freight charges to and from the destination.
  • Please note finished plywood panels or skins may be packaged on the bottom of the pallet under cardboard for the best protection. Do NOT mistake this for packing materials.
  • If you ordered any trim, please be aware that it might be coming as a “loose”, separately packaged carton.
  • Please sign for piece count as well as pallet count.
  • The freight carrier has acknowledged the receipt of the shipment from our facilities as being in good condition. By your acceptance of the shipment from the carrier on the delivery receipt, you acknowledge that the product has been delivered in good condition. We cannot be held responsible for loss or damage if you give the carrier a clean and clear receipt.
  • Damaged or defective product must NOT be assembled or installed. Assembly or installation equates to buyer’s acceptance of the item.

If you are unsatisfied with the product in any way we do accept returns under the following return policy guidelines:

  • All returns will need to be authorized by us prior to return shipment. For All returns will need to be authorized by Lilyanncabinets prior to return shipment. For authorization, please click here to email authorization request.
  • Returns must be received by Lilyanncabinets within 30 days of purchase.
  • All items returned in original, unopened packaging will incur a 20% restocking fee.
  • Opened or assembled products are not eligible for return.
  • The customer is responsible for setting up all return shipments.
  • Any returned product which is deemed un-sellable will not receive credit.
  • When the returned item(s) are received, the value of the returned items minus applicable restocking fees and shipping fees will be credited back once our Returns Department has completed processing the request (usually within 2 weeks). If the original shipment received free shipping, the credit will be issued minus the actual shipping charges paid by Lilyanncabinets.
  • We will not process any returns if the product returned is missing or incomplete from the original shipment.
  • We cannot accept returns on any pieces of trim (this includes all types of moulding, toe kick, plywood panels, and etc.).

If there is any damage upon delivery, notify the delivery driver of the damage and request that he/she makes a note of the damage on the delivery receipt. All damaged items will need to be accepted by the customer. Please do not reject any items.

  • A Claim Ticket will need to be filed before replacements will be shipped. To file a damage claim, please click here to file your request. Input required information concerning your claim as prompted and press ‘Submit’. PLEASE NOTE: You must include images of the damage along with your Claim Ticket for quality control purposes and to ensure the correct replacement parts are shipped. For claims in regards to missing items where photos of damages are not applicable, please include a photo of your packing slip. Upon receipt of the ticket, our Replacements department will send a confirmation email within 48 hours and proceed to ship replacements/parts as soon as possible. Please allow up to 10 business days for your replacement to be processed.
  • For distributors and other stocking customers, missing parts claims must be made within 30 days of product receipt by end user.
  • Proof of purchase from Distributor or customer to end user will be required.
  • Customer must receive product in accordance with our shipping and receiving policy, and may be required to submit information verifying the claim. These policies are set by our freight carriers, so failure to comply will result in loss of compensation for the customer.

Claims Instructions:

  • Damaged or defective product must NOT be assembled or installed. Assembly or installation equates to buyer’s acceptance of the item.
  • Visible freight damage and/or shortage: Claims can be made only when it is indicated on the delivery receipt at the time of delivery. The claim must then be reported by email to us by submitting a claim ticket through our website. No claims will be allowed without the proper paperwork signed by the customer and the transportation company. Pictures are required to file a claim.
  • Concealed Damage: Any concealed damage (damage found after opening packages) claims must be noted immediately upon unpacking cabinets. Once the cabinets are assembled in any way, we cannot replace damaged cabinets. Claims must be made within 72 HOURS OF PRODUCT DELIVERY. If the claim is approved, only the piece damaged will be replaced. Refunds will not be given for damaged product.
  • If there is a mistake with your order, please email our Order department at order@lilyanncabinets.com with your order number, buyer’s name, shipping address and a brief description of the mistake. We will respond with a confirmation email and we will proceed to remedy the error as soon as possible.
  • Please refer to our warranty for additional information regarding claims.

Coupons and Promotions:

  • From time to time, Lilyanncabinets will issue promotional coupon codes for products we sell on our website. The coupon codes we issue and authorize are subject to the following terms and conditions:
  • All coupon codes include an expiration date. We do not issue open ended coupon codes. The expiration time is at 12:01 AM Eastern Time on the date the coupon expires. For example, if a coupon is set to expire on 12/31, at 12:01AM Eastern Time on 12/31, the coupon will become invalid.
  • The coupon code must be entered by the customer at the time of checkout. Failure to do so does not entitle the customer to a refund of the coupon discount amount after the sale. We cannot retroactively apply coupon discounts for orders already placed.
  • All coupon codes issued are non-negotiable.
  • Unless specifically noted on the coupon, coupons are valid for one use per customer, as well as only one coupon per order.
  • We reserve the right to cancel or reject any order if in our opinion the coupon used was unauthorized, ineligible, obtained illegally or altered in any way.
  • Discount coupons may not be used on orders which have already been discounted (e.g. wholesale orders).
  • The coupons we issue can only be used for online purchases made on this website. If you have a question about our coupon policy or have identified a possible problem with a coupon code attributed to us, please contact us with specifics. We will respond promptly.

The use of this website is subject to the following terms of use:

  • The content of the pages within this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We are not responsible for any typographical errors.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed exclusively to us. This material includes, but is not limited to; the design, layout, look, appearance and graphics.
  • Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
  • This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse these websites. We have no responsibility for the content of the linked websites.
  • You may not create a link to this website from another website or document without prior written consent of Lily Ann Cabinets.
  • Your use of this website and any dispute arising out of such use of this website is subject to the laws of the United States.

Please let us know if you have any questions, concerns or comments. You can click here to contact us.