If you are unsatisfied with the product in any way we do accept returns under the following return policy guidelines:
- All returns will need to be authorized by Lilyanncabinets prior to return shipment. For authorization, please click here to email authorization request.
- Returns must be received by Lilyanncabinets within 30 days of purchase.
- All items must be returned in original, unopened packaging and will incur a 20% restocking fee.
- Assembled products are not eligible for return.
- The customer is responsible for setting up all return shipments.
- Any returned product which is deemed un-sellable will not receive credit.
- When the returned item(s) are received, the value of the returned items minus applicable restocking fees and shipping fees will be credited back once our Returns Department has completed processing the request (usually within 2 weeks). If the original shipment received free shipping, the credit will be issued minus the actual shipping charges paid by Lilyanncabinets.
- We cannot accept returns on any pieces of trim (this includes all types of moulding, toe kick, plywood panels, and etc.).
Please let us know if you have any questions, concerns or comments. You can click here to contact us.